There are several online programs that provide services to accomplish this, from simple intake software to more sophisticated tools that triage and track issues. Because IT departments tend to have a high volume of requests, they need a system to manage the lifecycle of every individual request, from submission to resolution. The core function of an IT ticketing system is to manage all incoming requests from other departments in a company. WorkApps Package your entire business program or project into a WorkApp in minutes.Digital asset management Manage and distribute assets, and see how they perform.Resource management Find the best project team and forecast resourcing needs.Intelligent workflows Automate business processes across systems.Governance & administration Configure and manage global controls and settings.Streamlined business apps Build easy-to-navigate business apps in minutes.Data connections Synchronize data across critical business systems.
Workflow automation Quickly automate repetitive tasks and processes.
Team collaboration Connect everyone on one collaborative platform.Smartsheet platform Learn how the Smartsheet platform for dynamic work offers a robust set of capabilities to empower everyone to manage projects, automate workflows, and rapidly build solutions at scale.